Cancellation & Refund Policy

This Cancellation & Refund Policy (“Policy”) applies to all logistics and transportation services offered by VTC3PL Services Ltd. through our website https://vtc3pl.com and our partner platforms.

1. Cancellations by the Customer

If you wish to cancel a confirmed service order, you must contact our customer support team at least 24 hours prior to the scheduled pickup or dispatch time.

• Cancellations requested before 24 hours of the service start time are eligible for a full refund (excluding any transaction or processing fees).
• Cancellations made within 24 hours of the service time may be subject to a partial refund or no refund, depending on operational costs already incurred.

2. Cancellations by VTC3PL

We reserve the right to cancel or reschedule any service due to unforeseen operational issues such as vehicle breakdowns, unavailability of staff, natural calamities, or government restrictions. In such cases:

• Customers will be notified promptly via phone or email.
• A full refund will be issued, or the service will be rescheduled at no additional cost to the customer.

3. Refund Process

Approved refunds will be processed within 7–10 business days from the date of cancellation approval. Refunds are credited to the original payment method used during the transaction.

4. Non-Refundable Situations

• No refund will be issued if the service was already completed or partially executed.
• Failure to provide accurate delivery/pickup details resulting in a failed service will not be eligible for a refund.
• Delays caused by external factors (traffic, strikes, weather, etc.) are not eligible for refunds.

5. Contact for Cancellations & Refunds

To request a cancellation or refund, please contact us at:

VTC3PL Services Ltd.
Email: admin@vtc3pl.com
Website: https://vtc3pl.com

6. Policy Updates

We may modify or update this Cancellation & Refund Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.